Terms and Conditions

These Terms and Conditions govern your use of the RoofTrue website and your engagement with our roofing services. By accessing this website or requesting an estimate, you agree to these terms. Please read them carefully.

1. About Us

RoofTrue is a licensed contractor operating in VA . Our principal place of business is Williamsburg, VA. You can reach us at (757) 206-1948 or contact@rooftrueva.com.

2. Website Use

This website is provided for informational and lead-generation purposes. You may use it to:

• Learn about our roofing services and service areas
• Request a free estimate or contact our team
• Read our blog articles and project information

You agree not to use this website to:

• Transmit any unlawful, harmful, or fraudulent content
• Attempt to gain unauthorized access to any part of our systems
• Scrape, copy, or reproduce content for commercial use without written permission
• Interfere with the normal operation of the website

3. Estimate Requests

Submitting an estimate request form does not create a contract or obligate either party. A binding agreement for services only exists when both parties have signed a written contract.

Estimates provided verbally or by email are good-faith approximations based on the information available at the time. Final pricing is confirmed in a written proposal after a physical site inspection.

4. Service Agreements

All roofing services performed by RoofTrue is governed by a separate written service agreement, which will specify:

• Scope of work, materials, and specifications
• Project pricing, payment schedule, and deposit requirements
• Timeline and scheduling terms
• Any warranty or revision terms that apply to the work
• Change order procedures

In the event of a conflict between these Terms and Conditions and a signed service agreement, the signed service agreement controls.

5. Payments

Payment terms are detailed in each service agreement. Unless otherwise specified in writing:

• A deposit is required before work begins
• Final payment is due upon substantial completion of the work
• We accept check, ACH transfer, and major credit cards

Overdue balances accrue interest at the maximum rate permitted under Virginia law. You agree to reimburse us for reasonable collection costs, including attorney fees, if collection action is necessary.

6. Warranties

Any warranty we provide is stated in your service agreement. Where the work involves materials supplied by a manufacturer, those warranties are separate and are passed through to you directly. Coverage is void if:

• The work has been modified by others without our authorization
• The issue results from events outside our control
• Outstanding payment balances remain on the account

7. Limitation of Liability

To the maximum extent permitted by applicable law, RoofTrue's total liability for any claim arising from our roofing services or this website is limited to the amount you paid us for the specific work giving rise to the claim.

We are not liable for indirect, incidental, consequential, or punitive damages, including lost profits, loss of use, or damage to property not directly caused by our negligence.

8. Intellectual Property

All content on this website — including text, photographs, graphics, logos, and page structure — is owned by or licensed to RoofTrue. You may not reproduce, distribute, or create derivative works from this content without prior written permission.

Project photos shared by customers may be used by us for portfolio and marketing purposes unless you request otherwise in writing before work begins.

9. Third-Party Links

This website may link to third-party websites for your convenience. We have no control over those sites and are not responsible for their content, privacy practices, or terms of use.

10. Dispute Resolution

We prefer to resolve disagreements directly. If you have a concern about our work or billing, contact us first and give us a reasonable opportunity to address it.

Any dispute that cannot be resolved informally will be governed by the laws of the State of Virginia, with venue in James City County, Virginia. Both parties waive the right to a jury trial for any such dispute.

11. Changes to These Terms

We may revise these terms at any time by updating this page. Your continued use of the website after any change constitutes acceptance of the revised terms. We encourage you to check this page periodically.

12. Severability

If any provision of these terms is found unenforceable, the remaining provisions continue in full force and effect.

13. Contact

Questions about these terms should be directed to:

RoofTrue Williamsburg, VA (757) 206-1948 contact@rooftrueva.com